We ship all orders from NJ, USA.

Currently we ship only within the United States.

You have 30 days to return an order after receiving it. Please email us at info@kanshaveda.com before returning the item. We will provide you with the address if your order qualifies for a return. The shipping cost for the return is covered by the customer. All sales are final sales, meaning we do not offer returns or exchanges for sale items. If you have any questions, please contact as at info@kanshaveda.com.

If you wish to make a return or exchange, send us an email to info@kanshaveda.com containing your name, address, email address, the order number and an explanation of which item(s) you'd like to return or exchange and why. Ship the items for return within 30-days of the date of the notification. You are responsible for any damage incurred by items during the return shipment. Please provide us with a tracking number for the return shipment unless otherwise agreed upon. The refund method will be processed through the same payment method you used to make your original purchase. If the product is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.

Wash on delicate cycle with similar colors; machine wash warm (30 degrees C or 86 degrees F); no bleach, no tumble dry; no ironing; do not use fabric softeners.

• Before Initial Use: Pour warm water, pinch of salt and a couple of slices of lemon and a tablespoon of vinegar. Close lid and shake. Let sit for 10-15 minutes. Rinse out with warm water. Dry with clean cloth. *Never allow copper water bottle to air dry. It can result in water stains or tarnish from the reaction to the minerals in the water.
• After Each Use: Rinse with warm water and soap to prevent any potential buildup of copper ions. Avoid scratchy cleaners like steel wool.
• If you notice tarnishing (copper products tarnish from time to time. This is normal for authentic copper products): Clean your copper water bottle as soon as you notice any tarnish with lemon and salt.
• Do not place in freezer or store boiling water: Copper is a malleable and tensile material; the bottles should not be placed in a freezer or refrigerated for long periods of time, i.e. overnight. Storing lukewarm water is safe but avoid storing boiling water to avoid over-leaching/over-absorption of copper and for safety reasons (copper is a highly conductive metal and quickly transfers heat. The bottle will become hot very quickly if you store boiling water.)

• Drinking out of copper water bottles has health benefits but consuming too much can be harmful. Limit the storage time of water in copper containers to a few hours and drink out of a copper water bottle once or twice a day.
• NEVER add heated water or lemon for consumption from copper water bottles as it reacts with copper.
• While generally safe, certain electrolytes, especially those high in acidity like lemon juice, could react with the copper, causing a slight metallic taste or a greenish tint on the bottle's inner surface. If you are sensitive to copper, avoid putting electrolytes in your copper water bottle.
• Refrain from storing beverages such as citrus juices, carbonated drinks or acidic foods in copper water bottles.
• Some people are more sensitive to copper than others. If you experience nausea or stomach upset. reduce your intake or consult a healthcare professional. 
• Like many things, balance is key. 
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